Refund policy
All happy products are final sale. This means we do not accept returns, exchanges, or refunds for purchased items, except in cases where the product arrives damaged.
Damaged Items
If your order arrives damaged, please contact us immediately at info@vvhealthpr.com.
To process a refund for a damaged item, we require the following:
- Clear photo of the damage
- Photo of the outer packaging (if applicable)
- Your order number
Damaged items must be sent to the following return address:
Return Address:
1485 Ave. Ashford, St. Marys Plaza, 403-2
San Juan, Puerto Rico 00907
Once we receive and review the evidence of damage, we will notify you whether your refund has been approved. If approved, the refund will be issued automatically to your original method of payment within 10 business days.
If more than 15 business days have passed since your refund was approved and you still have not received it, please contact us again so we can assist you.
Non-Refundable Items
Since all products are final sale, we do not offer refunds or accept returns for the following reasons:
- Change of mind
- Opened or used products
- Customer order errors
- Gift cards
Exceptions
This policy does not affect any consumer rights applicable under local laws in certain jurisdictions. If you have questions about your specific situation, please contact us at info@vvhealthpr.com.