FAQ
Find answers about happy products, ingredients, shipping, orders, wellness benefits, and more. Quick, clear guidance for your shopping experience.
Shipping
Quick answers to everything related to delivery, timing, and tracking.
We currently ship to Puerto Rico and the continental United States.
Orders are processed within 1–2 business days. Standard Shipping takes 3–5 business days, and Expedited Shipping takes 1–2 business days once shipped.
Standard Shipping (3–5 business days) is free for all orders to Puerto Rico and the continental U.S. Expedited Shipping (1–2 business days) costs $9.99.
Once your order has shipped, you will receive an email with a tracking number so you can follow your package in real time.
If your package is lost or arrives damaged, contact us at info@vvhealthpr.com so our team can investigate and offer a prompt solution, such as a replacement or refund.
Refunds
Understand our final-sale policy and what to do if an item arrives damaged.
All happy products are final sale. We do not offer returns, exchanges, or refunds unless the item arrives damaged.
Contact us immediately at info@vvhealthpr.com with details so we can review your case and assist you with a possible refund.
We require clear photos of the damage, a photo of the packaging if applicable, and your order number.
If we ask you to return the item, the address is:
1485 Ave. Ashford, St. Marys Plaza, 403-2, San Juan, Puerto Rico 00907
Approved refunds are processed to your original payment method within 10 business days. If 15 business days pass without receiving it, contact us at info@vvhealthpr.com.
No. All products are final sale, and no refunds are provided for customer order errors, opened products, or gift cards.
Subscriptions
Everything you need to know about managing subscriptions.
Subscriptions provide automatic repeat deliveries based on the duration you choose. Your payment method is stored securely and charged for each cycle unless you cancel.
We offer 1-month subscriptions for happy joints, happy bones, happy soothe, happy burn, and happy heart. We offer 2-month subscriptions for happy boost, happy thyroid, happy bladder, and happy dreams.
Yes. All subscriptions include an automatic 5% discount applied at checkout.
You can manage, change, or cancel your subscription at any time using the link in your order confirmation email or directly through our subscription portal.
Any changes made after an order has been processed will apply to your next delivery, not the current one.